How to stand out in the competition
Harvey at the airport, taxi, etc.. When a taxi parked in front of him, he saw the car clean, bright shine on people. Then he saw the driver, dressed young man, white shirt, black trousers, black shoes, put on black tie, Yingzi glow and courtesy. Drivers take off, open the rear door, blocking the door with his hands on the box, please Harvey on the train.
Such as Harvey seated, he gave Harvey a business card and said: “My name is Wally, I am very glad to serve you. Have my business card to write a principle of service, for you in my luggage into the trunk when , you can take a look at. “card back reads:” Wally the purpose of serving: the fastest speed in taking the most economical routes, in a friendly atmosphere all the way to customers Ping’an destination. ”
Harvey secretly amazed to see the car inside the car surface and spotless as this when the driver is impressive. Wally got on a vehicle, the steering wheel sit down, and said: “drink a cup of coffee? My thermos of hot coffee there.”
Harvey did not think he would be so thoughtful, so-jokingly said: “Even if coffee, but if there are soft drinks, then, may wish to come to a cup.”
Who knows, Wally immediately smiled and replied: “Line Yes, I have cola, mineral water and orange juice.”
Harvey was talking a little bit surprised at the stammer: “it is on, on to a glass of.”
Harvey handed the cola, the Wally added: “If you want to read the words, there is the” Wall Street Journal, “” The Wall Street Journal, “” Sports Illustrated “and” USA Today “.”
The car started, Wally handed my friend a piece of paper. “This is a radio program table, if you want to listen to a channel which, let me know.” He also added that the car air-conditioning temperature in accordance with the requirements of customers regulation. Then he raised the time of arrival of the best route, please Harvey decision. He also told Harvey that he could introduce the scenery along the road, you can not speak let Harvey quiet, but it all depends on the choice of Harvey.
Harvey asked: “You are not always your customer service?”
Wally smiled and glanced at the rearview mirror: “In fact, I just before the last two years to do so. In the meantime, I have opened the 5-year cars, and many others, like taxi drivers, are often full of resentment the blame on others. However, one day, I saw Dr. Dai Er Wayne wrote a book “as long as I believe, you can see.” The book said that if you get up the next morning, the minds of worried that this day is bad day, the results of Most will be the case. The author suggests that we: ‘Do not complain about their bad luck, most of the opportunities are for your own past. instead of taking energy to complain and whine, the less effort spent on the work, So long as we do, we can come to the fore in the competition! ‘ ”
“This book gave me a lot of touch, I feel as if the author is against such a person and I write. I can not quack like a duck, like to complain, and I would like to change my attitude to life, and as high as the eagle to fly it in the blue sky. I carefully observed those who complain about taxi drivers, their cars are mostly dirty, their services are mostly not very friendly attitude, the customer is not satisfied. I have decided to change for the sake of customers wholeheartedly for their services. ”
“I think you will return.” Harvey said. “Yes,” Wally replied, “the first year, my income doubled. This year, will increase even more. Today, you are very lucky, got into my car, because now I am in general not empty, I work constantly, used cars my customers that the next car, but also thought me that they give me a call, or send an SMS appointment. I am not at liberty, I would recommend those The driver of the same attentive service and I have to a certain amount of intermediation costs. ”
I often travel, so I will be talking about this story Harvey said to the various cities to listen to the taxi driver. Over the years, heard me talk about the story of taxi driver at least 50 people, but really learn to do with only two members. I go to a city, give listen to me talk about the story of taxi driver to call. Get rid of those two drivers, other drivers have told me they can not adopt my suggestion of a variety of reasons, I seemed to hear a duck quack complained in. Dear readers, do you intend to do is complain about a duck, or as high as the eagle in the blue sky to fly it?
Tags:competition,carrer